1. DEFINITIONS
In these booking terms and terms of hire the following terms will have the following meanings:
“the Owner”– Rhumhor House Limited, 111 Southbrae Drive, Jordanhill, Glasgow, G13 1TU;
“booking” – the hire of the Property for the period specified in the booking contract;
“the booking contract” – the contract between the Owner and the Hirer comprising
the online or telephone booking and these booking terms and terms of hire;
“Hirer”- the person or persons entering into the booking contract with the Owner;
“the deposit” – 30% of the total hire charge;
“hire charge” – the amount payable for the hire of the Property as specified in the online or telephone booking;
“the Property”- the property identified in the booking contract; and
“property description’’ – the description of the Property on the Owners website.
2. BOOKING YOUR HOLIDAY
Online booking: a Hirer can reserve and pay for a property at any time online. To book online visit [INSERT RHUMHOR HOME PAGE NAME]. By telephone: a Hirer can call 077898 18431 to check availability and then to arrange to reserve and pay for the Property.
3. DEPOSIT
A reservation of the property only becomes a confirmed booking when payment of the deposit is received. If a booking is made more than 12 weeks before the start date of the booking, the deposit must either be paid when the Property is reserved or within 3 days of the reservation. Payments can be accepted online via Paypal or by way of bank transfer to the following Bank Account;
Account Name – Rhumhor House Limited
Account Number – 10066368
Sort Code – 80 05 83
Unless otherwise agreed, If payment of the deposit is not made within 3 days, the reservation of the Property will automatically be cancelled.
4. BALANCE OF HIRE CHARGE
The balance of the hire charge is payable no later than 10 weeks before the start of the booking. The date by which the owner needs to receive the balance of the hire charge is clearly stated in the confirmation of the booking and no reminder will be sent. If a booking is made less than 6 weeks before the start of the booking then payment of the full hire charge is required within 3 days of the date the reservation of the Property is made.
5. OVERSEAS HIRERS
It is recommended that any overseas Hirer books online using Paypal or by Bank Transfer. If a telephone booking is made, the Agent allows 7 days for receipt of payment of the deposit after the date of the reservation. Payment method includes the payment of the Breakages/Good Housekeeping Deposit (where applicable). All bank charges must be paid by the Hirer.
6. AUTHORITY TO BOOK
By completing the booking the Hirer confirms that: he/she has the authority to accept these booking terms and terms of hire on behalf of all persons included in the booking including those that may be substituted at a later date to the effect that all persons occupying the Property during the booking will be bound by and will implement the booking contract; he/she is over 18 years of age and is one of the persons who will be occupying the Property during the booking; and he/she will be responsible for all persons occupying the Property during the booking.
7. ELIGIBILITY
The Owner will not be required to accept a booking nor honour a booking for the Property from groups of single persons who are all under the age of 24 or all male or female groups comprising more than 6 people. The Owner will be entitled to request the Hirer to immediately leave the Property if the occupants are all under the age of 24 or are a female or male group exceeding 6 in number. The Hirer will not be entitled to any refund of the hire charge in these circumstances.
8. BREAKAGES/GOOD HOUSEKEEPING DEPOSIT
The Owner will require a Breakages/Good Housekeeping deposit of at least £250 to be paid and £500 when the Property is being used for a wedding.. Any Breakages/Good Housekeeping deposit is payable as part of the balance of the deposit. Any Breakages/Good Housekeeping deposit paid to the Agent will be banked when received and held in a non-interest bearing account whether the Breakages/Good Housekeeping deposit is paid by cheque or bank transfer. If a Breakages/Good Housekeeping deposit is not paid in advance of the start date of the booking, the Owner will be entitled to refuse the Hirer entry to the Property. The Hirer will not be entitled to any refund of the hire charge in these circumstances. Any Breakages/Good Housekeeping deposit will be returned to the Hirer by the Owner, within 10 working days of the end of the booking less any deductions for any loss suffered by the Owner as a result of any breach of the booking contract by the Hirer.
9. CANCELLATION BY THE HIRER
If a Hirer cancels a confirmed booking the Hirer remains liable for payment of the balance of the hire charge if not already paid. On receipt of written confirmation (email is acceptable) of the cancellation the Owner will endeavour to re-let the Property. If the Owner is successful, the Hirer will receive a full refund of the hire charge after deduction of the deposit and any other expenses incurred in re-letting the Property including any incentives or discounts. Any deposit will not be repaid but may be transferred to a booking at the Property for a different date in the 12 months after the original booking start date, subject to availability. If the new booking is at a higher rate than the original booking then the Hirer must pay the extra cost 10 weeks before the start date of the new booking. No refund will be made if the cost of the new booking is less than the deposit for the original booking. We recommend you take out holiday insurance to cover any such eventuality.
10. OCCUPANCY
The number of persons occupying the Property must not exceed 10 adults and 2 infants/small children (in the travel cot/cot bed supplied) as stated in the property description. If the maximum number of occupants is found to exceed the permitted number, the Owner or their agent will be entitled to request the Hirer to immediately leave the Property. The Hirer will not be entitled to any refund of the hire charge in these circumstances.
11. SUITABILITY OF HIRER
The Owner may decline to hand over the Property if the Owner has justifiable grounds to believe that the Hirer or any of the persons included in the booking contract are not suitable to occupy the Property. If any booking is cancelled for this reason the hire charge will be immediately refunded to the Hirer. The Hirer will not be entitled to any compensation or damages for cancellation of the booking for this reason.
12. PERIOD OF HIRE
The Property is let on a weekly basis from Saturday to Saturday 4pm on the date of arrival until 10 am on the date of departure unless otherwise stated in the property description and booking form.
13. EQUIPMENT AND LINEN
The Property is furnished and equipped for the number of persons permitted to occupy the Property as stated in the property description. Major items of domestic equipment are listed in the property description. Details of equipment in the property description were correct at the time the property description was prepared. TV channel choice, TV Reception and WIFI may be poor depending on the weather at the time. The Property is supplied with pillows and duvets, all quality bed linen, all hand and bath towels, all soap and shampoo in the bathrooms, washing up liquid, two tea towels, dishwasher tablets and other kitchen cleaning equipment. The Owner will supply and pay for all fuel for heating and lighting the property and will also leave an initial supply of logs for the wood burning stoves.
14. ACCURACY OF PROPERTY DESCRIPTION
While every effort is made by the Owner to ensure that the property description was accurate and all information was believed to be correct when the property description was prepared, the Owner will not be liable for any changes. Photographs of the Property are included for guidance only and the Owner does not guarantee that the photographs show all of the Property or its location and surroundings.
15. PETS
No pets are permitted at the Property save for up 2 dogs which must be added to the booking form. The cost, irrespective of the length of the break, is £35 per pet. If the Hirer allows pets on the property that have not been disclosed and paid for, the Owner will request the Hirer to immediately leave the Property. The Hirer will not be entitled to any refund of the hire charge in these circumstances and in addition will be asked to pay for a full deep clean of the house following their removal from the property.
16. HIRER’S OBLIGATIONS
The Hirer will; take good care of the Property and its contents and leave the Property and its contents in a clean and tidy condition and generally as they found it; inform the Owner of any damage or breakages and pay the Owner at the end of the booking for any breakages or damage to the Property and its contents caused by the Hirer (reasonable wear and tear excluded); allow the Owner (with or without workmen) access to the Property at reasonable times and on reasonable notice (other than emergencies) for inspection purposes and to carry out any urgent repairs or maintenance (routine maintenance and repairs will not be carried out during the booking); not cause undue noise or disruption or become a nuisance to the occupants of any neighbouring properties; not use the Property for any purpose other than that of a private holiday residence; not alter the Property or its contents or remove any contents from the Property; return all sets of keys for the Property in accordance with the instructions given to the Hirer; not use any flammable materials, fireworks or candles in or on the Property without consent; keep the Property secure during the booking including locking all doors and windows; and comply with any specific conditions and restrictions relating to the Property and/or its contents contained in the property description and in any instructions held in the Property.
17. COMPLAINTS
Any complaint or problem relating to the Property should immediately be notified to the Owner (07828795056/07789818431) or any other party identified in the booking so that an opportunity is given to rectify the problem or deal with the complaint. No refund will be considered if the Owner has not been given the opportunity to rectify any problem during the booking.
18. AVAILABILITY OF PROPERTY
If an Owner is prevented because of circumstances outwith the control of the Owner from making the Property available to the Hirer, the hire charge will immediately be refunded in full to the Hirer. The Hirer will not be entitled to any compensation or damages for cancellation of a booking for this reason. We recommend you take out holiday insurance which covers this eventuality.
19. HOLIDAY LETTING
By entering into the booking contract the Hirer agrees that the booking contract confers a right to occupy the Property for a holiday only and is not an assured tenancy by virtue the provisions of Section 12 (schedule 4 paragraph 8 ) of the Housing ( Scotland ) Act 1988.
20. CHANGES IN BOOKING TERMS AND TERMS OF HIRE
These booking terms and terms of hire and the property description are correct at the time they were posted on this web site. Unforseen circumstances and changes in the law may require the Owner to make changes to these terms and conditions and/or the property description. A copy of the latest version of these terms and conditions and/ or the property description can be provided on request.
21. VAT
All sums in the booking contract are expressed inclusive of value added tax unless otherwise stated. If value added tax is applicable it will be added at the rate applicable at the date of invoice.
22. GOVERNING LAW AND JURISDICTION
The Owner and the Hirer agree that the booking contract shall be governed by and construed in accordance with the laws of Scotland and the Owner and the Hirer agree to submit to the exclusive jurisdiction of the Scottish Courts.
23. ACCESS TO THE PROPERTY
It is the responsibility of the Hirer to speak to the contact person named in the travel details to arrange access to the Property before starting their journey. In no circumstances should the Hirer commence their journey to the Property unless arrangements have been made with the contact person to get access to the Property.